Privacy Policy for SessionSnapshot

Effective Date: August 13, 2025

SessionSnapshot ("we", "us") values your privacy. This policy explains what we collect, how we use it, and the choices you have.

1. Information We Collect

• Account Data: If you create an account or purchase a plan, we may collect your email address and billing-related information to manage your subscription and communicate with you.
• Product Data (Local by Default): The Chrome extension stores session data (events, screenshots, console/network logs) locally in your browser's storage by default. You choose if and when to export or share this data.
• Website Analytics: We may use privacy‑friendly analytics to understand website usage. Such data may include cookies or IP addresses depending on your settings and consent where required.

2. How We Use Information

• Provide and improve the Service, including support and troubleshooting.
• Manage accounts, subscriptions, and service communications.
• Understand product and website usage to improve performance and UX.

3. Sharing of Data

We do not sell your personal data. We may share information with service providers strictly as needed to operate the Service (e.g., hosting or payment processing) or to comply with the law.

4. Cookies

Our website may use cookies to remember preferences and measure usage. Where required, you are responsible for obtaining consent from your website visitors before placing cookies through any optional tracking you enable.

5. Security

We take reasonable measures to protect personal data. However, no method of transmission or storage is 100% secure.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. Contact us to exercise these rights. If you are using SessionSnapshot to collect data from your own users, you are the controller for that data and should handle end‑user requests; we will assist within reason as a processor— see our Data Processing Agreement.

7. Data Retention

Account data is retained while your account is active and as required for legal and accounting purposes. Locally stored session data remains on your device until you delete it or export it elsewhere.

8. International Transfers

If we use service providers located in other countries, your data may be processed outside your jurisdiction. We rely on appropriate safeguards where required by law.

9. Changes to This Policy

We may update this policy occasionally. We will notify you of material changes by email or in-product notice.

10. Governing Law

This Privacy Policy is governed by the laws of Romania.

11. Contact

Questions about this Privacy Policy?